“True literacy is about learning, unlearning and relearning – and the need to continually classify and reclassify information.” Alvin Toffler (Future Shock – Third Wave – predicted digital age impacts)
- Learners must proactively seek out sources of the information they need – from all available sources – formal education, life and work experience, all forms of training, self-directed learning or mentorships. Knowledge is key – not how it was gained or credentialed.
- Individuals and firms must have the knowledge they need to act effectively in all their roles.
- They must drive education and training innovations that help them – status quo forces will only do it to the extent it does not negatively impact them.
- Their knowledge management plans must exist, be adaptable and reflect realities and goals.
- Corporate training must be about more than just current tasks – and focused on worker demand.
- How to find needed information and manage the inflow deluge – from a multitude of sources. The hands over the eyes and ears approach does not work.
- How to assess, organize and store information with common digital and physical categories.
- How to get beyond what others offer and current silos of expertise or interest – no need to be an expert in all areas – need to develop broad perspectives – grasp what you know, don’t know and need to know.
- Learners must engage in skillful skepticism – and legal and critical thinking.
- How to use the techniques of journalists, lawyers and judges (e.g. laws of evidence) or skilled thinkers and managers in all fields in the pursuit of the best available versions of reality.
- How to identify key parties and relationships associated with a matter – and their possible intentions and motives.
- How to effectively seek, assess, question, categorize, validate and verify information – and to seek out those that can help.
- How to – question categories, over-simplifications, claimed destinies, a claimed majority and claimed urgency.
- Every person must engage others in personal, political and commercial forums – where differences are inevitable and an openness to constructive engagement is essential.
- Divergent views are inevitable in any culture and particularly in free societies. They are a good thing because consideration of different conclusions on facts, issues and solutions makes wise decisions and effective actions more likely.
- How to see and assess nuanced and legitimately different views – reject the impulse to focus on the negative – reject fear and blame instincts – see real proportions – avoid generalizations.
- The lost art and skill of debate and dialogue.
- The similarities and clear distinctions between debate and dialogue.